Impactful, Strategic Recruitment Intelligence
Last week we announced some of our interesting findings during our 5th annual Healthcare Recruitment Metrics Benchmark Results Webinar.
For those not familiar with our annual study, we analyze key customer metrics related to quality, productivity, speed, process efficiency and cost.
I am a firm believer that Metrics are Meaningless, What You Do With Them Is Pricelesssm. With that said, over the next few weeks I will outline some of the interesting findings from the study.
The Story behind the numbers:
Productivity – Point of diminishing returns: We have analyzed the performance of over 350 hospitals over the last 5 years. The top performers with respect to quality/cost/speed/efficiency/customer satisfaction:
- Fill approx. 170-200 positions per staff FTE (leadership, recruiter, administration).
- Have recruiters carrying approximately 40-50 requisitions per recruiter at any given time.
When staff productivity and openings per recruiter exceed 200 and 50 respectively, you usually see a decrease in performance in one, two or all five key customer dimensions.
Speed – Average Time-to-Fill (TTF) doesn’t paint the picture: 4 years ago, we were the first to really analyze TTF and identify the gaps between the perception of the managers (you fill positions too slow) and what we believe to be true (our average time to fill is good compared to benchmark)!
The disconnection? While average TTF is 48 days, when you segment the fills into two buckets:
- 76% of the time, Average TTF is 26 days.
- 24% of the time, Average TTF is 119 days.
When analyzing the positions filled in an average of 119 days, we found they had the greatest impact on Cost of Vacancy, Patient Safety/Satisfaction and employee morale (affecting staff turnover).
Managers expected us to fill 3 of every 4 positions fast (we call them business as usual). Their concern (and the gap between their perception and reality) was on how fast the CDV (Critical/Difficult/Visible) positions are filled.
Metrics are meaningless, what you do with them is priceless!sm
Next week, I will share useful recruitment intelligence related to Cost, Quality and Process efficiency.
If you are interested in our benchmark study and/or how you can use Recruitment Intelligence during your Recruitment Transformation Journey, please Contact Us about RECRUITx – our Healthcare Recruitment Intelligence Community!
I hope you are having a Perfect Week!