LEAN, Just-in-time recruiting!



Archive for April, 2009

Recruiting in a down market

Wednesday, April 29th, 2009


OK –

I have to shamelessly plug Mr. Scott Clatur (Manager of Talent Selection at Henry Ford Health Systems) again.

I asked what advice he would give a recruiter whose requisition load was “light”. His insightful comment:

“Of course, this is an ideal time to pipeline candidates for future needs and/or look to top grade current staff members that are not performing to expectations. The question I always use to get my hiring managers into the proper frame of mind for this discussion is . . . “

“Would you enthusiastically rehire each and every one of your staff members?”

This thought provoking question usually starts a very fruitful discussion around:

  • Types of candidates we need to pipeline for future needs
  • Immediate issues with current personnel that will probably result in a hiring need shortly
  • The competencies/skills required to be successful working for that hiring manager within that organization.”

I LOVE this question! Of course it could be used in many other situations, including the intake session with a hiring manager when discussing succession planning needs, etc.

Scott – thanks for the great advice!

I hope everyone has a great week.

New Outlook Add-on Tool

Wednesday, April 22nd, 2009


Ok. My partner, Mike, got me hooked on a FREE new Outlook productivity tool (
www.Xobni.com) and . . .

It just saved me 10 minutes this morning digging for an email buried in my outlook folders!

I haven’t even really started playing around with it yet and can already see how it will make me more productive and efficient on a daily basis.

If you haven’t checked it out . . . you might want to! Have a productive and efficient day! :-)

A lesson I learned from golf!

Wednesday, April 15th, 2009


After playing some of the worst golf of my life during a recent spring break trip, I finally had enough!

While I have never been a strong golfer, I could at least keep the ball in play and finish the round with a little pride. But over the last year, it seems I get worse each time I play.

For years, friends have been telling me . . . “You won’t get better until you get some instruction.”

Not willing to dedicate the time required for the lessons (and practice); I continued to flounder playing the game. Well after that last pitiful round, that was it… the other week I took my very first lesson!

WOW – have I been missing out!

In the first few minutes of the lesson, the instructor had me hit a few balls as I normally do. Once “warmed up” (like it really makes a difference when I golf?) . . . He proceeded to have me hit a few more balls while recording my swing.

As he replayed the video, he compared my stance/posture when addressing the ball to a professional. AMAZING! I would never have believed how awkward my stance/posture was – - especially compared to “best practices.”

Immediately, I could see what I was doing wrong and started taking the necessary steps to correct it. All this info – 30 minutes into my golf lesson. If only I would have done this 20 years ago!

What does this have to do with recruiting?

I continue to work with recruiters that, self-admittedly (or from discussions with their hiring managers), have hit plateaus with respect to their recruiting performance.

Some days, they are on their “A” game and flourish. Other days, they are not “dialed in” and make unnecessary mistakes.

I ask what they are doing to improve, and many will say, “Attend some training, read material online, etc.”

I ask when was the last time they taped themselves and sat down with a mentor/coach and reviewed the tape and most say . . . I have NEVER done that!


If you can invest 6 hours this quarter (April/May/June)to improving your recruitment game, I would encourage you to tape yourself:

  • Leaving voice mail messages for candidates
  • Catching candidates live on the phone
  • On a phone screen with a candidate
  • Making an offer

Then sit down with someone that you respect as a “pro” at each one of the processes outlined above to provide review/constructive feedback/mentoring/coaching!

Like I found out from my first golf lesson, the time spent is invaluable!

If you have never done this before, this activity will arguably be the best investment you will ever make in your recruitment career!

Those that have done this before will attest to that fact.
Good luck!

Do you have 20 minutes, pen, paper and your calendar handy?

Wednesday, April 8th, 2009

Three steps to a successful offer presentation

  1. Schedule 20 minutes to deliver the offer – Don’t just call up a candidate and deliver a verbal offer during the middle of their busy day. Remember, this is a formal offer of employment from your firm (or your client’s firm). Schedule a time to present the offer to them. Make sure they are at a location where they can listen and talk freely, as well as take notes. Ideally, if they are local, I would recommend scheduling a meeting in person to deliver the offer! But minimally, schedule a 20-minute block of time that is 100% dedicated to learning about a life changing offer from your firm.
  2. Make sure they have a pen and paper to take notes – Before you start discussing the offer, confirm they have a pen and paper handy to take notes. You want to make sure they completely understand the offer from your discussion. If you’re like most firms, once a verbal offer is presented, you will send the hard copy in the mail. Again, if you can meet in person – even better. Discuss the offer, have them take notes and then present the written offer in person.
  3. Discuss Non-Monetary Selling points of the offer FIRST. When presenting offers, most recruiters only discuss the monetary components of the offer. In a recent blog post, “Don’t forget the reason we are here in the first place,” we discuss the significance of reconfirming the non-monetary selling points of the position (chance to work with new technology, large scope of responsibility, promotion, less travel, etc.) BEFORE you discuss the monetary components (salary, bonus, vacation, benefits, etc.). The majority of people change jobs for non-monetary reasons. But instinctively, they will try and NEGOTIATE the monetary parts of the offer. If you get them excited about the non-monetary components of the offer, you can control the offer/negotiation.
  4. Make sure they have their calendar handy: Once you have presented the offer, you have the opportunity to pre-close by discussing the following dates:
  • Set a time to answer any questions once they receive the written offer
  • Date they will put in their notice
  • Start Date
  • Set up any appointments between resignation and start date (fill out benefits, background check, meet with hiring manager for lunch, etc.)

Make sure you put these dates in your calendar, as well to continue to follow up and support them during the process.

Changing jobs is one of the top 4 most stressful things a person can do! It is also a big commitment we are making on behalf of our company (or client). It is your job to manage this part of the recruitment process with the respect and attention it deserves.

Your candidates will appreciate the formal nature by which you conduct this step and most importantly – - you will be less susceptible to a counteroffer.

If you know your candidates Motives, no need to sell – - they will buy!

Wednesday, April 1st, 2009

I’m at the ERE conference in San Diego! Honestly, given the economy, I am actually surprised at how many people have attended the event. I think it illustrates that organizations want to improve their Human Capital functions by investing in learning new methodologies, tools and techniques.

On Monday I facilitated a pre-conference workshop with the renowned Shally Steckerl (www.jobmachine.net) on Sourcing Candidates with LEAN budgets. We had a great session and a ton of fun with those in attendance.

As always, the group interaction provided insight and inspiration on how I can improve my recruiting skills!

Probably the biggest “ah-ha” moment, or “take away” for me was reconfirming the importance of controlling the initial conversation with a quality, passive candidate you “cold called,” and then identifying their true “Motives to Move.”

Without this information, how can you possibly understand if you have a position within your organization that will clearly be better the one they have currently?

As Jeffery Gitomer says, “No one wants to be sold but everyone likes to buy.”

Hence, before you SELL anyone on an opportunity, it is probably better to understand exactly what they are looking for in a new opportunity, and if you have that answer, they will most likely want to BUY it!

Oh, by the way, if you approach the call with this attitude . . . it becomes a much more enjoyable conversation!

In upcoming blog posts, I will discuss some tried and proven techniques to “cold calling” passively-looking top talent, overcoming the initial awkwardness of the call, and capturing their “Motives to Move!”

I am looking forward to Day II of the ERE expo!

Hope you have a great week!