LEAN, Just-in-Time Recruiting!



Archive for January, 2012

How to Avoid Recruiter Rut!

Tuesday, January 31st, 2012

And Top 5 Recruitment Trends for 2012!

This year, I have partnered with Rebecca McNeil from HealthcareSource to co-host Just-in-Time Educational segments!  We plan on tackling topics that are relevant to the challenges recruiters face!

Check out the podcast we did with Miranda Maynard of EMH Healthcare regarding the Top 5 Recruitment trends of 2012.

We also had fun creating a short video on Avoiding Recruiters Rut.

I tell you, I have been practicing what I preach in this video since the beginning of the New Year and…it has helped be more productive, focused and fulfilled every day!

I hope you are having a Perfect Day!

OUR ELITE HONOR ROLL

Tuesday, January 24th, 2012

CONGRATULATIONS to each of our six Inaugural ‘Elite Honor Roll’ Healthcare Recruitment Organizations! 

  • Advocate Health Care – Oak Brook, IL
  • Spectrum Health – Grand Rapids, MI
  • Memorial Health System – Springfield, IL
  • EMH Healthcare – Elyria, OH
  • Community Blood Center/Community Tissue Services – Dayton, OH
  • Fairfield Medical Center – Lancaster, OH

These 6 organizations represent the very top performers in our 2011 Healthcare Recruitment Metrics Benchmark Study which included data from over 80 participants.

Our rigorous qualification criteria included:

  • Performing within the top 75th percentile in key areas including productivity, responsiveness and efficiency
  • Demonstrated ability to quantify cost savings and ROI to key stakeholders
  • Demonstrated evidence of streamlining HR/recruitment processes to reduce Time-to-Fill and improve quality of service!

It is also important to note that all of these organizations embarked on a Lean Transformation Journey to achieve these results.  These six organizations had the dedication (and stamina!) to develop continuous improvement initiatives to achieve superior overall performance with respect to productivity, responsiveness and process efficiency! 

Now more than ever, it is critical that healthcare recruitment organizations objectively quantify how they are streamlining processes to reduce costs, improve patient safety and reduce patient errors!

We are hard at work collecting 2011 performance data for our 2012 Elite Honor Roll

If you are interested, please contact us.

OUR HEALTHCARE RECRUITMENT COMMUNITY

Wednesday, January 18th, 2012

As a result of the overwhelming success of our 2010 & 2011 Healthcare Recruitment Metrics Benchmark Study we took the initiative to develop an exclusive Healthcare Recruitment Community.  This community will provide you with the tools, resources and competitive intelligence to reduce costs (without reducing headcount) and reduce Time-to-Fill while improving quality!

Significant benefits of this annual program include:

  • Participation in our annual Healthcare Recruitment Metrics Benchmark Study
  • In-Depth analysis of your performance against your peers
  • Exclusive access to all Community Members – to network and share unbiased advice
  • Best practice advice from our LEAN consultants
  • Training discounts on our Recruiter Academy Certified Education Program
  • Access to all of LEAN’s thought leadership, case studies, educational webinars, Recruiter Academy Resource Center, and weekly educational blog.

For more information about how you can become a Community Member please contact Catherine Kendall.

OUR BENCHMARK STUDY

Wednesday, January 18th, 2012

LEAN Human Capital, in partnership with the National Association for Health Care Recruitment, believes there is a significant gap in relevant, actionable benchmark data regarding critical aspects of staffing performance.

The key areas of focus in our Healthcare Recruitment Metrics Benchmark Study include:

Staffing Process Efficiency

  • Utilize a data driven staffing optimization model to define the right organizational structure and resources necessary to meet hiring objectives
  • Quantify the reallocation of resources dedicated to processing unqualified applicants to develop proactive sourcing strategies

Responsiveness

  • Percent of current positions open over 60 days
  • Percent of positions filled in less/more than 60 days
  • Time-to-fill for positions filled in less/more than 60 days

Productivity

  • Including a key performance indicator to understand if your staff is productive compared to your peers.

Cost of Vacancy

  • Calculate the cost associated with positions remaining vacant and filled by agency or overtime personnel
  • Quantify the ROI of reducing Time-to-fill
  • Develop a business case for maintaining or adding recruitment resources to reduce overall costs

To learn more about how to participate in this important benchmark study please contact Catherine Kendall.

Unrealistic Expectations from Hiring Managers

Wednesday, January 11th, 2012

One of the class exercises in our Recruiter Academy Certified Education Program is identifying rebuttals for unrealistic expectations from hiring managers.

The first step in the exercise is to identify unrealistic expectations.  Outlined below are a few of the expectations the students have discussed. 

Sound familiar? :) !

Whenever I facilitate this exercise, I am reminded how much time, effort and energy is wasted when we are not able to overcome (or more importantly – avoid) these unrealistic expectations.  

If you do not consult your managers and educate them on why these are unrealistic (and set realistic service level agreements) . . . your job becomes TWICE AS HARD!

Elite Recruiters are skilled at avoiding and/or overcoming these unrealistic expectations.

If some of these apply to you (see below), I would recommend that you dedicate some time to develop rebuttals to the ones that cause you the most pain :(

I plan on providing rebuttals to common unrealistic expectations in the near future!  So please shoot me an email of other expectations not listed below that you might be experiencing, and any special rebuttals you may use to overcome some of the ones outlined below!

I hope you are having a Perfect Day! 

_________________________________________________________________________

Unrealistic Expectations from Hiring Managers

ASAP To fill:

  • That we will have qualified candidates the day we post the job!
  • Wanting a new position filled yesterday.
  • Hire a hard to fill job in less than 2 weeks.
  • Want position filled ASAP but they don’t make room on their calendar for interviews.
  • Wanting to offer a position on Thursday or Friday and have the applicant start on Monday.

 

You work on MY schedule!

  • Wanting you to drop everything for their phone call or email…constant communication. 
  • If you are on the phone making an offer you can’t answer their phone call.

 

I follow my own process!

  • Expecting a high quality hire with a poorly defined job (requirements/qualifications).
  • Hire someone prior to credentialing being complete because they need someone to start now!
  • Give me the information to schedule interviews in the afternoon for the applicants to interview the next morning.
  • After I’ve sent over 15 qualified applications and the position has been placed on hold, the manager wants you to repost the job so 1 person can apply.
  • Find me a candidate for this position, but you can’t post the job or tell anyone that we actually have an opening.
  • Wanting applicants to interview with 10 + executives and have it scheduled in 2 days.
  • Not really knowing what they’re looking for but expecting us to fill the job-they will just know when it ‘feels’ right…

 

Candidate experience/compensation issues:

  • I want someone who has the most experience, education, skills – but I don’t want to pay them that much money.
  • Wanting the best qualified candidate, yesterday, and they don’t want to pay them their market value!

 

Other unrealistic demands!

  • Oh by the way, I have a preferred candidate I forgot to tell you about, after you’ve screened 100 candidates.
  • Changing their mind about which specific position they want offered to a candidate after the offer is already made!
  • Being responsible for coordinating a large group to interview one person….along with travel time, hotels, airline, etc.

Recruiters – Key To A Productive Start For 2012!

Tuesday, January 3rd, 2012

Happy New Year! 

As most of you know, I am a huge fan of Brian Tracy.  I thought his post called “The Golden Hour” worth sharing as we head into the new year. 

I know when I practice the rules outlined during The Golden Hour as part of my Perfect Day Routine, I am happier AND more productive.

Speaking of being productive . . . we are excited about some of our upcoming events during January including: 

  • January 19th – Empowering Recruiters to Present A Business Case to the C-Suite – REGISTER NOW
  • January 19th – Release of our 2011 Benchmark Recruitment Metrics Benchmark Study – REGISTER NOW
  • January 19th – Announcement of the 7 Recruitment Organizations that qualified for our ‘Elite’ Honor Roll! REGISTER NOW

I hope you have a great start to the New Year!

David Szary