LEAN, Just-in-Time Recruiting!



Archive for the ‘Recruiter Boot Camp’ Category

How Does Your Email Look on a Prospect’s Phone!?

Wednesday, August 10th, 2011

Given the fact that a majority of people:

  • Don’t pick up the phone unless they recognize the phone # (myself included :( ).
  • Are addicted to their mobile media device (aka – smart phone)!

I would bet a good majority of your candidate prospects are receiving your “first contact” on their smart phone while at their desk, sitting in a meeting, at the coffee shop, etc. 

During a session on Monday, I received a great question from Ryan that honestly . . . I haven’t spent a ton of time researching.

“When sending an “Attention Grabber” email (Crafting and Delivering an “Attention Grabber”), how does it look when it is displayed on your mobile phone?”

My colleague (and our self-proclaimed resident “recruiting geek”), Mike McLean, had some excellent advice that I thought I would share with you all:

That is a great question. Having a uniform email that will display exactly the same on all smart phones would be extremely difficult (due to personal configurations, overrides, system setup/parameters, etc.). But there are a few things you can do to ensure that your emails will look the same to as many folks as possible: 

  1. Write all of your emails in Arial.  Arial is the default font for most applications and most people don’t change their settings off of it.   The 2nd most popular is Tahoma but not as many applications use it as a default.
  2. Compose your emails in Rich Text Format (also known as RTF) or HTML not text. RTF is the most common language used in word processing software so this will cause the least amount of issues.  If you are sending an email as HTML it is being sent just as it would present/look on a Webpage whereas if using RTF your email would look the same whether it was an email, word doc or webpage etc.  This means that an email in RTF is less likely to have its formatting changed when being read on different formats.
  3. Always send a test email to yourself and check it on your phone as well.

If you have any other great advice to share on this topic, please let me know!

Just in Time Hiring – Is It a Dream?

Wednesday, May 18th, 2011

Building candidate pipelines to migrate towards JIT hiring has been talked about for years with little to no progress towards a solution.

From all the benchmark data I have seen (including our recent Healthcare Recruitment Benchmark Study), most organizations have time-to-fill metrics that hover between 25-90 days+ depending on the type of position they are trying to fill.   While most discussions around this topic focus on the challenges of pulling off this feat, I want to discuss some pragmatic solutions that are realistic and achievable to implement.

  • Develop a hiring forecast in advance of need – I think we are missing the boat on this one.  While everyone is working on very complex workforce planning models (I’m not saying stop doing this – - I still think this is a worthwhile activity), most every organization I know of:
    • Has a budget headcount forecast
    • Tracks employee turnover
    • Can predict (to some degree of certainty) headcount needs related to new business growth 90+ days out.
    • Can identify employees that are flight risks, on the fast track to be promoted, or about to retire

This data will allow you to predict hiring needs with a variance of say 10% +/-.  Is it perfect? No. Will it give you a road map of what you need to recruit for 90 days out. . . Heck ya!

  • Identify the resources required to develop candidate pipelines to meet hiring needs.  In manufacturing, this is called Materials Release Planning.  Based on your process (and efficiency flows, time/resources required at each step, etc.) – you can identify the resources required to meet hiring demand throughout the ‘Staffing Supply Chain’.  Richard Newsome provides a glimpse of this in his recent article.  I have been using a more complex model with recruitment organizations for years!
  • Get Leadership to hold hiring managers accountable for time to fill.  Over the last 2 months, I have performed value stream mapping exercises with 7 recruitment organizations.  On average, less than 10% of the total time to fill was ‘processing candidates’.  90% of the time was ‘wait/delay’ time between processes.  Of the wait time, over 50% was directly caused by managers (I know you are shocked with these findings) sitting on resumes, not making decisions, ‘waiting’ for a purple squirrel candidate, etc. 

If managers were/are held accountable, you can expect to reduce TTF by 30-50%.  PS – I know this idea is probably the toughest to get implemented.

  • Have dedicated sourcers for Critical/Difficult/Visible (CDV) positions – I know this is not a new concept but . . . it works :) .  Most everyone underestimates how much time (sourcing) it takes to identify and recruit for these positions (no matter how savvy you are).  I would invest in doing a pure time study to understand how much time it takes to ‘source’ a candidate for each of your critical job categories.  Then you can truly identify how many resources you need to support hiring demand (again – check out Richard’s article ).

For many of you, these are not profound ideas and/or thoughts.  For some of you, you’ve probably implemented a few of these ideas with some level of success. 

So why are most organizations struggling to migrate to a JIT hiring solution?

  • We are not managing customer expectations and/or  educating them on what is required to meet their needs JIT (what they ask for when they say I want a req. filled ‘ASAP’ or ‘Yesterday’).  Basic concepts like Production Planning and Materials Release Planning have been used in manufacturing organizations for years.  We need to adopt them.
  • We are not investing the time to work with customers to understand hiring needs.  We are not investing the time to implement Material Release Planning concepts into our Staffing Supply Chain to identify the resources required to meet hiring demand.

I don’t want to make this sound simple. But let’s not make this harder than it needs to be.  If hiring quality (quality is #1) employees in a timely fashion is very important to your organization, it is time to take control!

I would love to hear success stories from organizations that have implemented these concepts to substantially reduce lead time/TTF  without any decrease in quality or increase in cost.

I hope you are having a perfect day!

‘Two cents’ from the road

Wednesday, April 20th, 2011

As I have mentioned in the past, I am one lucky “recruiting guy” because I get to interact with talented recruitment professionals throughout the world on a daily basis. 

With our Solution engagement, I also get to become a ‘teammate’ of many recruitment organizations!  With our Benchmark Study, I have intimate interaction with many, many more!

This unique opportunity always provides me with many thoughts/observations/insights! 

Some  recent “Lean, JIT ‘Elite’ Recruitment Thoughts” from the road:

Discipline, sense of urgency, and self-direction are a few of the most important ELITE recruiter competencies you can possess.

  • The busier you get, the more time you need to plan your perfect day. If you are not planning at least 30 minutes a day . . . I bet you are 10-50% less productive than those that do!
  • You can plan all you want but . . . if you are not “true to your schedule”, if you do not commit to crossing off your TO DOs (ETFs, MTNs), starting/stopping meetings ON TIME, etc., IT IS WORTHLESS!

Trust is also very important.  If your hiring managers don’t TRUST that:

  • You understand their business
  • You have an eye for the talent they want/need
  • You know how to find top talent
  • They will continue to:
    • Ask to see all resumes before setting up interviews
    • Always want to “see more”
    • Not listen to your salary/offer recommendations, etc.
  • To earn trust, you must learn their business by attending staff meetings, learning from employees/candidates AND become an expert at performing intake sessions and setting SLAs

A strong ability to solicit interest is equally important.  With technology, social media, it is much easier to FIND passive candidates . . . but still very difficult to SOLICIT THEIR INTEREST.

While there are many facets to recruiting, if you:

  • Are able to plan for, and execute more Perfect Days (with passion :) )
  • Have earned the trust of your hiring managers via knowledge and engaging/executing flawless intake/SLA sessions.
  • Have mastered the ability to engage and recruit top talent.

You are pretty darn ‘elite’ in my book!

My ‘two cents’ from the road . . . Please share any of your ‘two cents’ from the field!  :)

I hope you have (or had) a good spring break!

The 80/20 Rule

Wednesday, April 13th, 2011

Author: Karen Antrim – Lean Human Capital  

Years ago, my boss said to me “this place has too much of the 80/20 rule.”  “80/20 rule?” I asked.  “It’s when 80 percent of the work gets done by 20 percent of the people.” he answered.

In my real life, when I’m not sourcing or teaching sourcing, I’m a mom.  I volunteer at my kids school, at our church, and for little league.   I often observe the 80/20 there.  You’ve probably noticed this in your real life too.  80 percent of the work is done by 20 percent of the parents.

Weekly, I read about a new tool, technique or process that is going to change the way we source.  Or, I get an email for a class on how to improve and write better Boolean strings to find resumes or lists on the net.  I’m all for constant learning and constant improvement.  It’s the mantra our firm is based on.  However, I work for recruiters who have very little time and a mountain of openings to fill.  So my ability to get them accurate prospective candidates in a short time is a priority.  My sourcing techniques must provide the biggest return for the effort.  They must adhere to the “80/20 rule”.

The principle applies to recruiters who do their own sourcing. They have even less time for each activity in the recruitment process without a sourcing staff to assist them.  The “80/20 rule” should become a guiding principle.

Simply put, the 80/20 rule is how to get 80% of your candidates with 20% of the tools and processes of sourcing.

Let’s take some specific examples.  We all know that Linkedin.com has the largest community of profiles of any social professional network.  If you have time constraints on your recruitment process, why use any other network?  Get 80% of your prospects, build 80% of your network, start 80% of your conversations in LinkedIn.

Here is an inverse example.  I understand the appeal of long and sexy Boolean search strings.  As a Boolean geek, I dig‘em.  But as a person who must be pragmatic in her practices, they do not return enough bang for the buck.  They don’t adhere to the 80/20 rule.  For example, the popular string (Intitle:resume OR inurl:resume OR intitle:cv OR inurl:CV  OR etc..) generally finds resumes that have been posted on a personal website or perhaps a university faculty bio. There just isn’t a large population of these out there.  One can spend a great deal of time playing with keywords in this string and not get a large return for their time investment.  This is an example of the 20/80 rule.  20% return on 80% of the investment.

Pick your top 3-5 successful sourcing activities, and stick with those.  Mine are:

  1. Site command to harvest linkedin.com
  2. Subscription resume database such as Monster
  3. My ATS
  4. Finding associations and membership lists
  5. Target companies to raid with call campaign

As a recruiter, you may change out #4 for working your own existing network.

Regardless of whether you’re a recruiter doing your own sourcing, or a sourcer supporting recruiters, putting 20% of your time in these activities will produce 80% of your prospect list.  That leaves a whole lot of time for other tasks, such as candidate interaction, building your network, or branding yourself and your organization.

Happy Sourcing!

Helping Job Seekers helps children in need! PLEASE READ!

Thursday, December 9th, 2010

As many of you know, with the help of recruiters across the country, I finished a book that I believe will help job seekers across the nation - Best (and Worst) Advice for Job Seekers.

The book is a quick read with ‘un-sanitized’ information that can immediately help you (or someone you know) with your job search, next interview, resume, etc.

Just as important, 100% of the proceeds on book sales will be donated to an amazing organization close to our hearts – St. Jude Children’s Hospital.

What a Win-Win!

For less than $10.00, you can help a job seeker and the children of St. Judes!

My goal is to raise over $2500 by the end of the year! 

So . . .

If you know of a job seeker in need, what a great gift!

If you counsel Job Seekers, what a great resource to have in your office.

If you just believe in the amazing work that St. Judes does – - please donate!

Please spread the word on the book.

Please share this message via Twitter, Facebook, Linkedin, etc. to all your friends, co-workers, associates, etc.

I thank you for your assistance! 

I hope you have a wonderful and safe Holiday Season

David M. Szary

 

NOTE: PURCHASING THE EBOOK (versus paperback) GENERATES THE MOST MONEY FOR ST. JUDES!

PS – If you have ideas of how I can market this book, I would appreciate your input .

PSS – Thanks again to all of the individuals that contributed to this endeavor.

Compelling Time to Fill (TTF) data — It can be misleading

Wednesday, September 22nd, 2010

In a recent blogcast, (Time to Fill – Are You Managing A Key Metric You Are Measured On?), we discuss how time to fill can be misleading and . . . not a good indicator of hiring manager satisfaction and overall “responsiveness” to the truly critical hiring needs of the organization.

While most organizations might be able to track TTF by job category, they only report the overall average to key stakeholders. Unfortunately, this statistic becomes a “blended” rate of all positions regardless of priority, cost of vacancy, criticality to organization, difficulty to fill, etc.

And if an organization is not structured to truly support priority, critical to fill, or difficult to fill positions, there often is a big gap with respect to TTF between what we call Business As Usual Req’s – (AKA – BAU’s – repetitive positions that most often are filled by active, internal or referral candidates) and  priority/critical/difficult to fill ones. 

Some very intriguing data from one of our healthcare clients illustrates this point.

While there overall TTF for Q2 was 33 days (very, very good especially compared to our benchmark median of 41 days.

  • 300 positions were filled in an average of 23 days
  • While 49 positions took on average 89 days to fill!

This provokes the questions:

  • Do you have the right organizational structure to support BAU and priority/critical/difficult to fill positions?
  • Do you have the right process to support these distinctly different types of positions?
  • Do you have the right resources to effectively screen through the active pool of candidates while proactively sourcing top talent not found in those circles?

If you haven’t done so recently, I would slice your TTF data by BAU and priority/critical/difficult to fill categories and analyze how well you are performing. 

If your data is similar to the organization outlined above, then seek to develop strategies, processes, etc. to improve timeliness on the positions most critical to your organization!

I hope you’re having a good week. 

Data Integrity — It is all about Education, Accountability and Visibility

Wednesday, September 8th, 2010

As most of you know, we have just concluded a Healthcare Recruitment Metrics Benchmark Study highlighting key metrics relevant to a Lean, Just-in-Time recruitment strategy.  As expected, since many of the key data points relied on humans to enter and validate the data, most of the participants struggled to reconcile and validate that their data was accurate.   Those challenged by data integrity (or lack thereof), spent countless hours auditing the data to ensure it was accurate.

Of course the only way to ‘nip this issue in the bud’ is to ensure that the data is accurate at the transactional level, hence the often used IT cliché – - Garbage in, Garbage out! 

While I know this is not a profound revelation, why do most organizations still struggle to capture accurate recruitment metrics?

From my experience, the root of the issue is three-fold:

  1. Educational – Key staff members must understand the importance of capturing accurate data and what POSITIVE things result from ensuring the data is accurate.  It is only when you answer the question – What is in it for me? – that you typically start to see improvements in data integrity.  Some of the POSITIVE results of capturing clean data:
    • Enables the organization to develop performance improvement initiatives to save their organization time, money, and allow the teams to get more done in LESS TIME.
    • Allows the team to be able to quantify the ROI of their services to the organization.  Makes us look good! :)
    • Quantifies the amount of work they actually perform!   
  1. Accountability – While I like to point out the POSITIVE reasons of capturing clean data, at the end of the day the recruiters need to be held accountable and measured on their ability to perform this task.  I recommend that recruiters do a quarterly ‘self-analysis’ by reviewing their own data/metrics.  Holding them accountable to this activity is a great way to clean up your data at the source!  Some of the best in class organizations we work with instill an “audit” at the requisition close stage – before a req is closed, the recruiter goes back to ensure that all data is entered accurately in the system. 
  2. Visibility – I am a big believer in making your metrics “public”.  All your customers should see your overall team metrics (have trend charts posted in a visible area in your office).  All recruiter metrics should be public to the recruitment team.  Typically the only folks that do not like to make their metrics public are . . . the ones that are not producing or don’t have clean data!

If you are struggling to capture clean data, I would make sure your team understands why it’s important and put a system in place to ensure accuracy. From experience working with our clients, you will see immediate improvements in data during the first 90 days!

I hope you have a good “back to school” week!

Getting through the Dog Days of Summer . . . HAVE SOME FUN!

Wednesday, August 11th, 2010

In my 17 years as a recruitment coach/mentor, I have found that the beginning of August usually brings with it a common case of “Recruiter’s Rut.”   Many of us drag ourselves into work on Monday after a long weekend of fun in the sun wishing we were still outside playing!  We wake up realizing that the summer is almost over after it just began!  We start to wonder “Where has it gone?” 

In addition, the reality starts to set in that the year is 60% complete and . . . there is still a lot to accomplish!

It is at this point you can wallow in self pity or . . . inject some fun and passion back into your recruitment day!

I first wrote about “Recruiter’s Rut” back in 2002!  I have personally seen this infectious ‘disease’ rip through entire recruitment departments with ease.  The best cure is to gather your peers and develop a strategy to fight it.

Some ideas?

Well, since at the end of the day, each and every recruiter is measured on their ability to identify and recruit top talent for their organization . . .  fun contests centered around generating quality candidate flow is always a great cure!

Recently, our sister organization implemented a contest for August that might help you to steer clear of ‘Recruiter’s Rut’.

  • They are holding three sourcing call blitz sessions each day (from 7:30 to 8:30, 11-12, and 4-5).  These times were carefully selected as times that they had the best opportunity of getting someone live on the phone.
  • These are ‘optional’ sessions for all recruiters recognizing there are other activities that might prohibit you from attending all of them.
  • For each session, they are tracking:
    • Number of dials
    • Number of appointments set
    • Number of “live” conversations   
  • Points are awarded as follows:
    • 10 points: For attending a call blitz session  
    • 25 points: For a candidate submitted to hiring manager from the call blitz
    • 50 points: For a Hiring Manager Interview
    • 75 points: For an offer
    • 100 pints: For a hire

In just the first week, we have seen more productivity, a spike in activity and . . . a little mojo back into the day.

Another fun contest you might deploy is the Recruiter Decathlon .

Even the most motivated, passionate recruiters I know (including me) sometimes need some assistance getting through the dog days of summer.  If you feel Recruiter’s Rut settling in with you and/or your team . . . inject some fun back into the day!

Linked in — Networking Best Practices?!

Wednesday, July 21st, 2010

I had a great discussion with our team of recruiters regarding contacting potential candidates and/or networking using LinkedIn (LI). I thought I would share some ideas/tips I found very interesting!

The spirit of the conversation centered around the best ways to connect with folks you find within LinkedIn.

This led to the three most common ways to directly contact folks in LinkedIn and the “pro’s & con’s” of each method:

  1. Send Inmail – While Inmail is great, it is a paid for service and can become expensive. So if you want to use it, it will cost some extra $ during the year.
  2. Sending an Invitation to “link in” – LI only wants  you to send an invitation to someone that you have a relationship with (past/present) and/or through an introduction with someone in your network.  Of course while this can still work, it limits the number of people you could directly link in with outside of your network and without an intro.  In addition, most of the recruiters on our team found introductions to be less effective and . . . less timely.  While it might be a LI “no-no”, most of the recruiters said that they regularly send invitations as – “someone that they have done business with” – with great success and WITHOUT getting sent to the LinkedIn police :)
  3. Join a group and send a group member a message – Joining a group is great and will allow you to directly contact folks within that group.  Of course best practices say that if you join the group solely to post jobs you are recruiting for (asking for something) WITHOUT providing information of value (making a deposit if you will) . . . you might get banned from the group or at a minimum, find that folks tune you out.

The fourth method that many subscribed to is finding someone in LI and then looking them up on other sites (Jigsaw, White Pages, etc.) and contacting them directly (via phone/email).  The logic behind this tactic is two-fold:

  1. Many people don’t check LI all the time and/or don’t have LI emails sent to their personal email address so response time can be slow.
  2. So many recruiters are becoming LI recruiters that people are getting saturated with Inmail, Invitations and group messages. So to “separate” themselves from the other recruiters, they are going back to traditional means of connection.
  3. Linkedin can be very helpful; however, if the person you’re trying to find has left their company and you’re not able to find a home phone number.

Some other great points made during our conversation that I thought I would share:

  1. If someone is a power networker in LI (300+++) connections, you can almost guarantee they will respond. Those that have only a few connections probably don’t check as much and . . . they use traditional means to connect.
  2. LI provides such a wonderful amount of information to “personalize” your message so take advantage of it. Use the information on the potential candidate’s profile to make a connection, and quantify why connecting with you will benefit them and others in their network. If you send the canned LI message or a watered down version – - don’t expect great response rates or worse – - some unhappy peeps!

LinkedIn did not exist 5 years ago. It quickly has become an excellent recruitment tool.  But as things change, you need to constantly be watching how others are using this tool and make sure you’re contributing to the conversation.

Time to Fill – Are You Managing A Key Metric You Are Measured On?

Wednesday, July 14th, 2010

We are excited that we had over 50 participants in our inaugural Healthcare Recruitment Benchmark Study .  We had the pleasure of presenting our initial findings at the National Association of Healthcare Recruiters Annual Image Conference in Las Vegas last week.  The conference, as always, was Five Star!  And we were overwhelmed (and humbled) with the interest in our Lean, JIT recruitment principles and our actual study.

One metrics that surprised us (especially in our flat economy) was the percentage of positions that had been open over 60 days. 

While the overall average Time to Fill (TTF) was trending around 46 days (which is good compared to years past and benchmark data from sources like Saratoga.org), 38% of the participants current open positions were trending over 60 days.

Further analysis provided some conclusions:

  1. Recruitment teams are pretty good at filling what we call Business as Usual Req’s (BAUs) with internal or active candidates that apply to postings, especially since most are rewarded (and measured) on how many positions they fill.  While we didn’t track this particular data element/segment in the study, our qualitative analysis indicates that the average TTF for these positions is 20-30 days.  
  2. Most organizations continue to struggle with filling difficult/critical to fill positions (CTF).  These positions are still trending at 60, 90 days + TTF.

So while on the surface, most organizations feel pretty good about their overall TTF metric, under the surface managers are still concerned about their recruitment teams’ ability to fill CTF positions. Even more important, the inability to fill these positions JIT is often costing organizations millions of dollars (Cost of Vacancy).   

We believe the three primary reasons that 38% of the positions are trending over 60 days are as follows:

  1. Not managing/monitoring your over sixty days report:  It is very easy for a recruiter carrying 25, 30, 50 req’s to forget what their top priorities are, which positions have been open over 60 days, etc.  It you do not stay on top of your openings (and if managers aren’t pounding down your door, positions can creep past this milestone very fast.
  2. Recruiters either don’t have the time to source for quality candidates or . . . are NOT carving out time.
  3. Recruiters don’t have the skills/competencies (or both) to find high quality talent for their CTF positions.

Some solutions to reducing the percentage of positions trending over 60 days old:

  1. On a weekly basis, have a team meeting to specifically discuss positions trending over 60 days.  Position on hold? Close it.  Candidates to disposition and get over to manager? Do it. One of our clients has recently implemented a Monday morning “huddle” to specifically discuss positions trending over 60 days.  By making it a priority, they have cut these down from 25% to 13%!  
  2. The “time” issue is a little more problematic.  It takes relatively no time to “source/pre-qualify” an active, internal or referral candidate.  Literally, this process is a few minutes. On the other hand, it might take hours to source and pre-qualify one passive/top talent candidate.  Most organizations do not factor this when developing recruitment resource plans!  They don’t dissect which positions are BAU’s, which are CTF and . . . how much sourcing time needs to be dedicated to filling these positions.  With our staffing optimization model, we take that into consideration when identifying the number of resources needed to manage the corresponding hiring needs.  You should investigate this when developing your resource plans.  
  3. The 3rd reason is probably the easiest to fix.  Assuming the recruiter has the competencies of an ‘Elite’ recruiter , they probably can be taught the skills to source top talent.  At the very least, you could assign sourcing activities to those in your organization that enjoy and are good at sourcing or outsource part of the sourcing activities, such as name generation to allow your recruiters more time to cultivate relationships (and ultimately recruit) passive candidates.

If your organization measures you on TTF, I would ensure that you are deploying best practices to manage it!

Any questions, please contact me!