LEAN, Just-in-time recruiting!



Archive for the ‘Relationship Recruiter’ Category

What motivates you to maintain intensity and passion day in and day out to achieve the perfect day, week, or year?

Wednesday, October 14th, 2009

In continuing our theme of “game changing” tactics of elite recruiters…It’s something we all struggle with, the balance of consistently maintaining the passion for what we do each day as recruiters.  For folks like me that have been doing this for years, it’s a constant struggle.  I have been in the game long enough to know what to do and how to do it, but I’m human, and we’re prone to make mistakes.  It’s honestly probably every day that each of us struggles with keeping the passion alive.  We need to maintain our passion for the profession in dealing with candidates, hiring managers, internal business partners, etc.  Everyone has different needs and wants and personalities to manage.   
 
I’ll share here a few techniques that have helped me over the years. 
 
 
1. Planning and time management  - David has written some great articles on this, from managing your time for sourcing  to managing your CIE’s (calls, interruptions and emails)We also spend a great deal of time in your educational programs talking about the Perfect week and Perfect Day.  If you’d like to learn more about what we teach here, just contact me.  

To me, the key to time management is not the systems I use (Outlook, CRM tools, ATS, etc.) or the processes, but the discipline that needs to be applied.   I have always prided myself on completing my task list each day before I end the workday.  I allow myself exceptions to this, but only once per week.  So if I have 5 to-do’s on Tuesday and I only get 3 of them done, then I have to make up the remaining 2 to-do’s in the next couple of days.

2. Become focused and single minded – When I plan my days, either the day before, or the morning of, I know I must maintain a single minded focus on the task.  For example, I learned long ago to close, literally close, my email box or real time communication systems when I am on a call with a candidate, hiring manager, or client.  We all know it’s way too easy to have an email come through that upsets you and completely throws your focus from the task at hand.  So for me, no emails stay open during important phone calls. 

3. Warm up and cool down each day! – I have found that a quick launch leads to a long-term psychological effect to a productive day. Sure I do the requisite cup of coffee and peruse the emails at the start of my day too, but I only give myself 20-30 minutes for this – I literally time myself.  Once that time has passed and the coffee’s gone, I jump in, and all the way in.  If I start with a high intensity of activity right away, I’ve found that it will continue throughout the day.  When you work out, you start with a quick warm up to get the blood flowing.  It’s the same approach here.  If I start with a good warm up, it will continue.  Whether it’s a day of cold calls, meetings, or data entry, the approach is the same.  Warm up, start strong, end strong.
 
I also like to end the day like I end a workout, with a nice stretch.  As the day winds down, I try to avoid emails and jumping online to read the news.  I prefer to get out of chair and do some simple stretches.  Neck, shoulders, whatever.  The key is to have some simple blood flow and breathing to wind down.  Try it for just two minutes today, and you’ll see what I mean. 
 
4. Have a positive support system – Finally, I believe in support mechanisms.  I like to talk with colleagues about their day, and share war stories.  I also like to discuss the day with people outside of our profession.  Whether it’s your friend, your partner, your plant or your pet, talk with someone that has a fresh perspective on the challenges you face.  They don’t bring the jaded view we can have sometimes of our work, and can offer fresh perspectives that we haven’t thought of.

Practicing some or all of these techniques will definitely enable you to maintain your intensity and passion in your work, and I know you’ll see and feel the impact in your productivity.

Are you a strategic recruitment business partner?

Wednesday, September 23rd, 2009

Last week David spoke about the “backlash” and he promised some examples of 10 fundamental “game changers” that Elite recruiters execute flawlessly 95% of the time. This post will be the first of those.

From leading staffing and HR functions as well as consulting with clients, I have learned the balance amongst recruiting and Hiring Managers is an age old problem. To ensure internal corporate recruiters are seen as more than administrative job fillers they must effectively manage the perceptions of hiring managers. Recruiters must be seen as strategic business partners!

Tips to becoming a strategic business partner!

In order to effectively understand the job, you must first understand the business. How do you do this effectively? Spend time with your hiring manager!!  Spending time with your hiring manager and focusing on the nuances of their business will allow you to relate better to the talent you are searching for and the job you are recruiting for. This time spent with the hiring manager can really impact their perception of you as a true strategic recruitment business partner.

Questions recruiters can ask the manager: 

  • Who is your external and internal competition for talent?
  • What are your key business initiatives for the next quarter, the next year?
  • What are the critical skills and competencies you require in your workforce to meet and exceed your business objectives?
  • Who are your top performers?
  • What characteristics do they have?
  • What characteristics exist in those employees who are less successful?
  • What are the top 3 aspects that are critical for success in each job that I should be looking for?
  • What is your work style?
  • How do you define the culture of your department?

Just by asking these simple questions, recruiters begin to develop a collaborative partnership, earn the respect of their hiring managers as well as demonstrate the desire to not just fill orders, but to build the business.

Critical Steps to further strengthen the relationship between the recruiter and hiring manager:

  • Setting Service level agreements (SLAs): Setting SLAs will help the hiring manager develop an understanding of the recruiting process and their defined role within that process. This process will act as an opportunity to define how the process will work. A SLA is also critical to managing expectations especially with new hiring managers. This meeting can cover everything from timelines, who are key interviewers, and how the day-to-day interactions will occur. If you are interested in an example, please contact me.
  • Defining the position description: Recruiters need to drive the hiring manager to ensure they are not working on “weak job descriptions.” The job description is critical. It not only helps sell the position but also ensures that the recruiter delivers the right candidate. The recruiter is only as good at filling the position as the information they are provided during the intake session qualifying a new position. With that said, for each new job that is created, have a meeting to discuss it in depth. When we conduct our training programs, we teach our students to use a Hiring Manager Consultation/Intake form. If you would like an example of a well-structured Intake Session, please contact me.
  • In addition,we recommend that you have quarterly business review meetings with your hiring managers to discuss:
    • Key business objectives for the upcoming quarter/year
    • Future hiring needs based on business growth, turnover, and succession planning
    • Performance of the recruitment function using key performance indicators (KPI’s) for quality, delivery, and cost
    • Process Improvement initiatives/recommendations

Implementation of these simple practices will ensure that the recruiters have done their best to further understand the job and built a more solid foundation of partnership with their hiring managers. 

We have created a Strategic Partner Competency survey to help assess if you truly have a “seat at the table”. Feel free to take the survey.

If you would like your entire team to take it contact me and we will set up a personal link so you can evaluate the results.

The backlash is back!

Wednesday, September 16th, 2009

It seems like déjà vu. About 10 years ago the art of crafting Boolean search string commands, “peeling back URL’s” took the recruitment industry by storm.  Much like the Job boards did in the mid to late 90’s .   These new sourcing techniques were claimed to be the next ’silver bullet’ with respect to finding that elusive passive, high quality candidate.  Recruiters raced out to learn more about these techniques and if . . .they executed the techniques properly. . . on certain types of positions . . . they found success. 

Fast forward and 10 years later and the same phenomenon is occurring again. We have a new set of technology based sourcing tools to find candidates.

  • Blogs have replaced internet “chat rooms” (isn’t a blog what we used to call a “chat room”?)
  • Searching the Internet via powerful browsers and Boolean search string logic has become even more advanced and powerful
  • Huge databases of people have emerged in social networks

Web 2.0 is what we are calling it this time around and again . . . like 10 years ago . . . on certain types of positions . . . these are powerful tools that work!

But just like last time, the pendulum that probably “swung to far to the right” is coming back.

Over the past six months, many discussions have been focusing back on the fundamentals of recruiting. While technology-based tools and methodologies can assist in finding candidates and even developing relationships . . . we know that this is only one piece of the pie.

What about – -

  • Engaging hiring managers, identifying the skills and competencies that are required of a new employee
  • Setting Service Level agreements
  • Developing and communicating a value proposition to attract quality top talent
  • Skillful Assessment techniques
  • Candidate Interview Preparation
  • Effective Salary negotiation tactics
  • Having the discipline to manage priorities, daily time management, and goal setting, etc.

The Pareto principle (80/20 rule) probably applies somewhere in this conversation. Just like 10 years ago, with all these cool new gadgets – - it is hard not to focus 80% of your time, effort and energy trying to master them. But the reality is there is no silver bullet with respect to recruiting.  Recruiting is a balance between technology, “Boolean searches”, networking groups, and the bullets above!

These thoughts of mine were further validated at the ERE conference last week. While there certainly were some really cool technology-based sourcing and selection tools – - many of the sessions were focused more on the fundamentals, managing client relationships, and measuring success/ROI, etc.

Tony Blake from DaVita, in his excellent presentation, quoted a person stating – - “The next killer app. in recruiting is the recruiter!” (I love this quote!)

Mike Grennier from Wal-Mart in his presentation titled “What I have Learned” . . . stated – - “Don’t forget about the phone as a core fundamental recruiting tool!”

So just like 10 years ago, the pendulum is starting to swing back to the right…

“Mastering the fundamentals, while maybe not that sexy, is back in style!”

Richard Newsom from Fifth Third Bank stated the following during his sesession “Managing your recruitment department on a single metric”: “There is nothing more powerful in recruiting than a skillful recruiter managing the process artfully from “end-to-end” to achieve exemplary customer satisfaction ratings from your internal/external customers. ”

To this point, over the coming weeks we will be discussing 10 fundamental “game changers” that Elite recruiters execute flawlessly 95% of the time!

Welcome!

Thursday, August 27th, 2009

As announced in June, we recently partnered with industry experts in analytics, process improvement and employer branding to create an enhanced service offering through our new entity – LEAN Human Capital.

Today I am excited to announce that Bradley Savoy will be joining us as a Founding Partner of this exciting new organization .

I have worked with Bradley for years and I am very excited to now work with him on a full time basis!
Bradley has been instrumental in helping design our unique Solution proven to help organizations remove waste from the staffing supply chain, allowing them to migrate towards a JIT hiring solution.

I welcome him and look forward to his contributions to our blog site. Please check out his introductory thoughts below!
________________________________________________________________

Welcome to LEAN!

First of all I have to tell everyone how absolutely thrilled I am to be a part of LEAN! LEAN Human Capital is a concept that David Szary and I have been talking about for years, in theory and in practice through various forms.

My background is an evolution of a corporate staffing guy turned human capital consultant. The early part of my career is the transition from recruiter to head of staffing. The most recent paths in my career have been as a human capital consultant. I’ve had the privilege of working for, and with, some of the best companies in the world, and I’m looking forward to sharing knowledge (and learning from) some of the most respected staffing organizations throughout the country!

At LEAN, we have benchmarked best practices from the leading process improvement methodologies (TPS/JIT, Six Sigma, Theory of Constraints) to create process optimization methodologies specifically designed for the staffing function.

Our goal is to enable organizations to:

  • Create a productive, efficient staffing supply chain designed to deliver a just-in-time recruitment solution.
  • Objectively quantify the optimal organizational structure to consistently meet hiring demands and service level agreements.
  • Reduce waste associated with inefficient, non-core, non-revenue producing tasks.

So let’s look at these methodologies for a bit, and how they apply to what we do:

Six Sigma: You’ve probably heard of Six Sigma Popularized by Motorola and General Electric back in the 80’s and 90’s, Six Sigma is a systematic approach that enables companies to drive efficiencies in process and enable significant cost reductions through the control of variation and removal of any defects in processes.

TPS: You may not have heard of Toyota’s Production System, but I’m sure most have heard of Lean manufacturing and/or process improvement methodology. TPS is about producing quality products efficiently; through the elimination of waste, inconsistencies, and unreasonable requirements on the production line. In order to deliver a vehicle ordered by a customer as quickly as possible, the vehicle is efficiently built within the shortest possible period.

Theory of Constraints (TOC) is an overall management philosophy introduced by Dr. Eliyahu M. Goldratt in his 1984 book titled The Goal, that is geared to help organizations continually achieve their goal.[1] The title comes from the contention that any manageable system is limited in achieving more of its goal by a very small number of constraints, and that there is always at least one constraint. The TOC process seeks to identify the constraint and restructure the rest of the organization around it, through the use of the Five Focusing Steps.

All three of these approaches are particularly relevant to the staffing function, and demonstrate the best of breed staffing function over the also-ran function.

Regardless of the methodology; it’s all about producing quality hires by eliminating waste and inconsistencies in the staffing process, while also addressing unreasonable requirements of the hiring managers and other customers we service. Essentially the staffing function delivers the hire just in time and exceeds the quality the hiring managers needs.

And it really does work! To give you just one example, I worked with a client on a project focused on reducing expenditures and potential waste in hiring practices. In the end the project yielded $6 Million in savings while improving hiring manager satisfaction by over 20%!

Through studying and use of these methodologies over the last 18 years, I’m further convinced and passionate about these major tenants of successful staffing organizations:

  • You can’t improve what you don’t measure – If you don’t know the quality of your hires right now, or how fast you can fill your positions, then how can you improve anything.
  • Continuous improvement is paramount – If you’re not continuously monitoring and adjusting your staffing process, it can erode over time to the risk of poor candidate quality or quality of hire.
  • Letting data drive business decisions – When making business decisions related to human capital, it needs to be a balanced approach. This is not meant to negate the value of subjective experience, but to back up that experience with real facts to make better decisions.
  • Going from good to elite – The concept that Michael Jordan, Tiger Woods, and other greats of their field, have certain traits and practices that have enabled them to excel!

I’m excited because I now get the opportunity be 100% dedicated to put the aforementioned theories and proven techniques into practice to help organizations become more efficient, while reducing costs and improving service quality.

Building candidate pipelines: The dilemma and some solutions

Thursday, August 20th, 2009

Developing candidate pipelines (IE having a ready “pool” of andidates available when a position opens up) is a topic that has been talked about for years.

Of late, given the decrease in open positions, the candidate pipleine subject has resurfaced again as a ‘hot’ topic among many recruitment leaders and hiring managers.

Comments like:

“Now is the time to fill the pipeline for future hiring needs.”
“Since the recruiters have extra time, let’s have them build candidate pipelines.”

These comments are being made at companies throughout the country.

What I find most interesting is a growing frustration and disconnect between recruiters and hiring managers regarding this subject.

Additionally, while in theory – recruiters with fewer requisitions should have more time to “pipeline candidates” – in most organizations, this is not happening.

Why is this the case? I think the frustration and lack of candidate pipeline development is a result of:

  1. Managers’ unrealistic expectations regarding candidate pipelines.
  2. Undefined, unrealistic expectations regarding the time it takes to create pipelines and develop a candidate relationship management program.

Regarding the first point, I think recruiters and hiring managers have different definitions for “developing candidate pipelines”.

If you ask most hiring managers what the definition is, most will say:

“A ready pool of pre-screened applicants interested in working for our organization. When an opening comes up, we call them up, bring them in for an interview and if we like them – hire them.”

My (and I think most recruiters’) definition is:

“A pipeline/ network of talented professionals (active and/or passive job seekers, pre-screened or not) that you regularly communicate with regarding opportunities with your organization. A pipeline of candidates, that when an opening comes up, you can immediately contact and engage in discussions about the opportunity and/or to network.”

To maintain a pool of pre-screened, job seekers ready to join our organization with little more than a two week notice (managers’ definition) is not achievable or realistic.

We need to educate managers of this fact and the potential difference in the definitions.

First of all, taking into consideration that most of these so-called “ready in the wings” applicants would be active seekers, the probability that they would remain interested and available for an opportunity with your organization (before taking another) is very low.

Secondly, let’s assume you have 50% attrition of this pipeline on a monthly basis (i.e., 50% take another position and/or lose interest in your position/organization). The amount of time required to keep the pipeline stocked with candidates would be very inefficient and most likely be cost prohibitive.

This concept proposed by managers would be comparable to a grocer acquiring perishable food only to lose 50% of it before they can sell it!

Probably not smart business!

This brings me to my second point. Most recruiters (and hiring managers) underestimate the time required to develop candidate pipelines. And relatively few recruiters have calculated the amount of time it takes to identify, contact, and maintain relationships with quality professionals.

To help you quantify the time required, let’s dissect the process:

  • First you to need to find qualified applicants that meet the position specifications (and we all know quality talent is not sitting out on job boards or applying to our postings). This might include performing primary (phone-based) and Internet research to identify potential prospects.
  • You then need to verify that they are potential candidates and validate they are good at what they do (typically phone and/or referral based).
  • Once identified and validated, you need to make contact with them, engaging in discussion to understand their current situation, what would motivate them to move, etc.
  • Once you have established a connection/relationship, you need to create and maintain an ongoing relationship management campaign to stay connected with them.

Of course leveraging your centers of influence (hiring managers, employees), and using technology (including social networking sites) can reduce the time required to build and maintain pipelines, but I haven’t found anyone that has built strong candidate pipelines (as I defined above) that doesn’t dedicate a 5-10 + hours a week to this activity (pending type of recruit, # of job categories you recruit for, etc.).

Are you (or your recruiters) spending this amount of time per week on this task? Do you have a sourcing team dedicated to this task?

So what is a solution to the candidate pipeline dilemma?

  1. Educate hiring managers regarding candidate pipelines and make sure your definition of a candidate pipeline is the same as theirs.
  2. Educate the hiring managers regarding the process of developing candidate pipelines.
  3. Make sure the hiring managers and employees are engaged in the process.
    1. Who do they know in the market that are top performers that we should connect with?
    2. Who are the top performers at our competitors?
    3. Once we identify potential prospects, run the names by staff members to capture positive/negative intelligence about them.
  4. Do a pure time study to quantify the amount of time it takes to:
    1. Identify applicants
    2. Verify skills/quality
    3. Maintain contact with them and build relationships
  5. Develop a data-driven strategy to develop candidate pipelines based on customer demand (time and tools required).

While these ideas outlined probably seem fairly simple and straightforward, you will be amazed at the results of implementing them.

Your greeting sets the tone for the conversation!

Friday, August 7th, 2009

OK – you want to put yourself in a good mood in the morning? – - call Richard Newsom – VP of Recruitment Operations at Fifth Third Bank (Wait! – Don’t really call him! – - he will kill me! )

As with all of us, he is busy, has tight deadlines, and deals with the normal day-to-day challenges we all face professionally, as well as personally – - but when I call him, he has such a positive, pleasant greeting that not only does he make it inviting to want to talk to him, he gets me excited about his organization and having a great day.

So what does he say that is so powerful?

“It is a fantastic day here at Fifth Third; this is Richard Newsom – how may I help you?”

Now you have to know Richard. His background is in process improvement (he’s a Six Sigma Black Belt I believe) and he is in charge of operations in his role in Fifth Third’s recruitment organization (think metrics, process, etc.) – he is not a ‘recruiter’.

His delivery does not come across as “salesy” and/or over the top. His delivery is positive, straightforward and sincere, and therefore – - – very impactful.

All recruiters (including myself) need to be mindful of the big impact your greeting has on the productivity of your conversation with candidates, hiring managers, etc.

In our role, we want to create an ‘environment’ that is friendly, open, positive and conducive to recruiting top talent, gathering information, getting people to provide referrals, engaging hiring managers, etc. Your greeting plays a HUGE part in setting the tone.

Of course it goes without saying that the same principle applies to your voice mail greeting.

Is your voice mail greeting up-to-date?

Are you upbeat and positive?

Is it “inviting”? Would you call yourself back?

Is it short and to the point?

Friday is a great time to reflect on this simple, small, yet very powerful part of our communication ‘routine’ with our customers!

I want to thank Richard for allowing me to embarrass him publicly !

I hope everyone has a fantastic Friday!

Telling them they are not getting the job . . .

Wednesday, July 22nd, 2009

One of the toughest things to do as a recruiter is telling a candidate they are not getting the job, especially in this economy. This becomes even a bigger challenge when:

  1. A hiring manager does not provide objective reasons for not selecting them.
  2. There are multiple positions to fill, so you will continue to source candidates after you have rejected them.
  3. They are just super nice, friendly, etc.

Of course it should go without mention (but I will mention it) that if there are objective, technical/skill related reasons for not selecting them – - you should address them in your debrief with the candidate. Examples:

“In this role, we need someone that has experience developing new JAVA software”.
“The selected candidate must be a CPA.”

But what if the reason they were not selected was because of personality, demeanor/disposition, attitude, etc. Those squishy “soft skills” are tougher to address, and let’s be honest – - can open you (and your organization) up to litigation.

I know I have often tried to honestly address these type of issues with candidates, only to have it turn out to be a “he said, she said” argument with them denying my “allegations”.

So what can you do to objectively, politely decline a candidate for consideration?

In your debrief discussion with the candidate after the interview, weave these questions into the discussion:

“If you were the hiring manager, why might you not select yourself as a candidate?”
“If the hiring manager does not select you, why might you think that would be?”
“Playing devil’s advocate – - what competency/skills might you be lacking that the hiring manager really would like the person hired to have?”


98 times out of 100, they will objectively identify a few things that they might be lacking, did or didn’t say in the interview, etc.

This information can be used to politely decline them as a candidate if/when you get to that point. The closing conversation might go something like this:

“Remember when you told me that the reason you might not be selected was because you didn’t have Java, well unfortunately – - you were right. With the tight deadline, he needs someone to quickly come up to speed on the project.”

Use the most objective information they provide in the debrief session during this conversation. To make sure you are doing everything possible to make the right hiring decision, you can also use this information with the hiring manager. When they say “I will pass on Dave” and you ask “Why?” and they say “I just don’t have a good gut feeling” . . . you can mention some of the things the candidate said to see if it helps to objectively “close the loop”.

While in a perfect world, we would always have very objective reasons (based on competency/skills) to decline a candidate for consideration, the reality is that it is often times difficult.

This tactic might help bring closure when providing bad news in a difficult economy.

The Impact Lean Recruiting and Just-in-Time hiring has on an organization.

Wednesday, July 15th, 2009

I had an opportunity to attend and present at the National Association for Health Care Recruitment (NAHCR) annual conference in Seattle last week. It was a great event.

In my session, we discussed the impact an inefficient staffing process can have on an organization, including how incremental improvements in efficiency can save an organization thousands of hours and millions of dollars. We also discussed the concept of Just-in-Time hiring and the impact of cost of vacancy.

The feedback and interest I received on these two subjects were overwhelming.

With that said, I thought I would share a white paper I published in ERE’s Corporate Leadership Journal. I think this will provide some additional insight into this concept and . . . maybe change your thoughts of using “requisitions per recruiter” as your resource planning model.

If you have any questions – - please contact me.

I hope you are having a great week.

David M. Szary
David Szary LEAN The Recruiter Academy
Office: 734-414-9816 Mobile: 313-600-9815
Website: http://www.leanhumancapital.com/
Website: http://www.recruiteracademy.com/
Blog: Lean, Just-In-Time Recruiting!
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Are you a Strategic Business Partner? – Self-Assessment

Thursday, July 9th, 2009

As we start the second half of 2009, the economy continues to deliver uncertainty for most individuals and organizations.

How do you prepare for unchartered times? How can you predict the future? How do you plan for the future?


As I talk to recruitment leaders across the country, no one seems to have a crystal ball filled with answers to these questions. But most agree now, more than ever, we need to be strategically connected with line of business executives to keep a pulse on the business climate and how it will impact staffing.

When hiring volumes are down, or more specifically, when managers do not have current requisitions to fill, the interaction with the recruitment organization typically becomes less frequent.

“Why should we meet if I don’t have any hiring needs?” might be the sentiment of a hiring manager that does not have a strategic focus on staffing.


In these times, it is critical that we stay connected with our customers and strategically manage the staffing process including:

  • Keeping abreast of the constant changes to the organization and how it impacts staffing.
  • Keep hiring managers focused on future needs, succession planning opportunities, etc.
  • Taking advantage of the hiring “slowdown” to refine/improve process, assessment tools, etc. for upcoming hiring needs (hiring will pick up again!).

Are you currently engaging in these activities with your customers? Do you have a “seat at the table” developing recruitment strategy for today and the future?

In a recent blog post, I shared some tactics Scott Clatur, Manager of Talent Selection at Henry Ford Health Systems, was using to engage hiring managers on a more strategic level.

Working with our clients, we have developed a self-assessment survey that can indicate recruiters’ competencies/skills in this area.

I thought I might share it as a tool to use with you and/or your team members.

No one wants to hire your “runner up” – - let alone your 3rd place candidate!

Wednesday, June 24th, 2009

While talking “shop” on a recent visit with Sylvia James (Manager of Talent Acquisition at Spectrum Health), she had some excellent, practical advice that I thought would be worthwhile to share!

We were discussing how often hiring managers request more “candidates to review” (even after we have given them a quality slate of 2-3) and the negative impact that has on process efficiency and time management.

On the surface, there almost seems to be distrust on behalf of the hiring manager that:

  • The candidates submitted for consideration are NOT all high quality and worthy of being hired.
  • That we haven’t found the best candidates possible.

In addition, often times the hiring manager asks us to “rate” the candidates (1st , 2nd , 3rd ) for them.

When put in this situation, it is very difficult to guide the hiring manager into a quality decision without spending wasted hours trying to find the elusive “perfect candidate” that doesn’t exist and/or isn’t better than the two to three you have already provided them!

So what can you do?

First and foremost, managing this situation starts with the intake session you have with the manager when qualifying the position (check out our resources section for more information on this subject!).

But let’s assume you have done a quality intake session and the hiring manager still behaves like outlined above (probably because of past experiences with recruiters that have not managed the process correctly :) )?

That is were Sylvia’s common sense advice really hit home with me!

  • First and foremost, don’t fall into the trap of rating your candidates: If they ask you to rate them simply state – - “I wouldn’t bring candidates to you that I didn’t think were worthy of getting hired! I like all three of them and think they all merit your attention. I would rather have you interview them and then afterward, we can discuss the candidates skill sets as they relate to the position.”

When you take this approach, if the first candidate they interview is not the right fit, you can immediately focus on the other two candidates. If you fall into the trap of “rating” them, you will often get this response. “If Joe was your first choice, let’s hold on the other two while you spend time looking for more #1 candidates.” At this point, it is very difficult to get their attention on your 2nd or 3rd choice! Who wants to hire the “runner up”?

  • Make sure they know all the work that went into getting them these candidates: If managers understand all the work that goes into providing a slate of candidates, they would know that we exhaust many options and ONLY bring them candidates worthy of being hired. From the very first conversation (intake session), keep the manager informed of what you did to find the candidates you presented. This usually puts them at ease regarding the question “Is there anyone else out there that is better ?. . . “

  • Cost benefit of continuing to search for a better candidate: If the manager wants to “see more candidates”, make sure they know the ramifications of that decision. The reality is (as we all know) that if I continue to search for someone “better”, we are at risk of losing the 2nd or 3rd person to our competition. A good rebuttal. “Sue – we could put these two candidates on hold and continue to look for others but there is a high probability that we won’t find anyone better and . . . both the candidates take other positions and/or are no longer interested. I would hate to be out another 2 weeks with ZERO candidates and little options”.

No one wants to hire your 2nd or 3rd option. Manage the process from the beginning with a good intake session and ‘train’ your managers to understand that you only bring candidates to them that are worthy of being hired!