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Archive for the ‘Time Management’ Category

What motivates you to maintain intensity and passion day in and day out to achieve the perfect day, week, or year?

Wednesday, October 14th, 2009

In continuing our theme of “game changing” tactics of elite recruiters…It’s something we all struggle with, the balance of consistently maintaining the passion for what we do each day as recruiters.  For folks like me that have been doing this for years, it’s a constant struggle.  I have been in the game long enough to know what to do and how to do it, but I’m human, and we’re prone to make mistakes.  It’s honestly probably every day that each of us struggles with keeping the passion alive.  We need to maintain our passion for the profession in dealing with candidates, hiring managers, internal business partners, etc.  Everyone has different needs and wants and personalities to manage.   
 
I’ll share here a few techniques that have helped me over the years. 
 
 
1. Planning and time management  - David has written some great articles on this, from managing your time for sourcing  to managing your CIE’s (calls, interruptions and emails)We also spend a great deal of time in your educational programs talking about the Perfect week and Perfect Day.  If you’d like to learn more about what we teach here, just contact me.  

To me, the key to time management is not the systems I use (Outlook, CRM tools, ATS, etc.) or the processes, but the discipline that needs to be applied.   I have always prided myself on completing my task list each day before I end the workday.  I allow myself exceptions to this, but only once per week.  So if I have 5 to-do’s on Tuesday and I only get 3 of them done, then I have to make up the remaining 2 to-do’s in the next couple of days.

2. Become focused and single minded – When I plan my days, either the day before, or the morning of, I know I must maintain a single minded focus on the task.  For example, I learned long ago to close, literally close, my email box or real time communication systems when I am on a call with a candidate, hiring manager, or client.  We all know it’s way too easy to have an email come through that upsets you and completely throws your focus from the task at hand.  So for me, no emails stay open during important phone calls. 

3. Warm up and cool down each day! – I have found that a quick launch leads to a long-term psychological effect to a productive day. Sure I do the requisite cup of coffee and peruse the emails at the start of my day too, but I only give myself 20-30 minutes for this – I literally time myself.  Once that time has passed and the coffee’s gone, I jump in, and all the way in.  If I start with a high intensity of activity right away, I’ve found that it will continue throughout the day.  When you work out, you start with a quick warm up to get the blood flowing.  It’s the same approach here.  If I start with a good warm up, it will continue.  Whether it’s a day of cold calls, meetings, or data entry, the approach is the same.  Warm up, start strong, end strong.
 
I also like to end the day like I end a workout, with a nice stretch.  As the day winds down, I try to avoid emails and jumping online to read the news.  I prefer to get out of chair and do some simple stretches.  Neck, shoulders, whatever.  The key is to have some simple blood flow and breathing to wind down.  Try it for just two minutes today, and you’ll see what I mean. 
 
4. Have a positive support system – Finally, I believe in support mechanisms.  I like to talk with colleagues about their day, and share war stories.  I also like to discuss the day with people outside of our profession.  Whether it’s your friend, your partner, your plant or your pet, talk with someone that has a fresh perspective on the challenges you face.  They don’t bring the jaded view we can have sometimes of our work, and can offer fresh perspectives that we haven’t thought of.

Practicing some or all of these techniques will definitely enable you to maintain your intensity and passion in your work, and I know you’ll see and feel the impact in your productivity.

Telling them they are not getting the job . . .

Wednesday, July 22nd, 2009

One of the toughest things to do as a recruiter is telling a candidate they are not getting the job, especially in this economy. This becomes even a bigger challenge when:

  1. A hiring manager does not provide objective reasons for not selecting them.
  2. There are multiple positions to fill, so you will continue to source candidates after you have rejected them.
  3. They are just super nice, friendly, etc.

Of course it should go without mention (but I will mention it) that if there are objective, technical/skill related reasons for not selecting them – - you should address them in your debrief with the candidate. Examples:

“In this role, we need someone that has experience developing new JAVA software”.
“The selected candidate must be a CPA.”

But what if the reason they were not selected was because of personality, demeanor/disposition, attitude, etc. Those squishy “soft skills” are tougher to address, and let’s be honest – - can open you (and your organization) up to litigation.

I know I have often tried to honestly address these type of issues with candidates, only to have it turn out to be a “he said, she said” argument with them denying my “allegations”.

So what can you do to objectively, politely decline a candidate for consideration?

In your debrief discussion with the candidate after the interview, weave these questions into the discussion:

“If you were the hiring manager, why might you not select yourself as a candidate?”
“If the hiring manager does not select you, why might you think that would be?”
“Playing devil’s advocate – - what competency/skills might you be lacking that the hiring manager really would like the person hired to have?”


98 times out of 100, they will objectively identify a few things that they might be lacking, did or didn’t say in the interview, etc.

This information can be used to politely decline them as a candidate if/when you get to that point. The closing conversation might go something like this:

“Remember when you told me that the reason you might not be selected was because you didn’t have Java, well unfortunately – - you were right. With the tight deadline, he needs someone to quickly come up to speed on the project.”

Use the most objective information they provide in the debrief session during this conversation. To make sure you are doing everything possible to make the right hiring decision, you can also use this information with the hiring manager. When they say “I will pass on Dave” and you ask “Why?” and they say “I just don’t have a good gut feeling” . . . you can mention some of the things the candidate said to see if it helps to objectively “close the loop”.

While in a perfect world, we would always have very objective reasons (based on competency/skills) to decline a candidate for consideration, the reality is that it is often times difficult.

This tactic might help bring closure when providing bad news in a difficult economy.

New Outlook Add-on Tool

Wednesday, April 22nd, 2009


Ok. My partner, Mike, got me hooked on a FREE new Outlook productivity tool (
www.Xobni.com) and . . .

It just saved me 10 minutes this morning digging for an email buried in my outlook folders!

I haven’t even really started playing around with it yet and can already see how it will make me more productive and efficient on a daily basis.

If you haven’t checked it out . . . you might want to! Have a productive and efficient day! :-)

A lesson I learned from golf!

Wednesday, April 15th, 2009


After playing some of the worst golf of my life during a recent spring break trip, I finally had enough!

While I have never been a strong golfer, I could at least keep the ball in play and finish the round with a little pride. But over the last year, it seems I get worse each time I play.

For years, friends have been telling me . . . “You won’t get better until you get some instruction.”

Not willing to dedicate the time required for the lessons (and practice); I continued to flounder playing the game. Well after that last pitiful round, that was it… the other week I took my very first lesson!

WOW – have I been missing out!

In the first few minutes of the lesson, the instructor had me hit a few balls as I normally do. Once “warmed up” (like it really makes a difference when I golf?) . . . He proceeded to have me hit a few more balls while recording my swing.

As he replayed the video, he compared my stance/posture when addressing the ball to a professional. AMAZING! I would never have believed how awkward my stance/posture was – - especially compared to “best practices.”

Immediately, I could see what I was doing wrong and started taking the necessary steps to correct it. All this info – 30 minutes into my golf lesson. If only I would have done this 20 years ago!

What does this have to do with recruiting?

I continue to work with recruiters that, self-admittedly (or from discussions with their hiring managers), have hit plateaus with respect to their recruiting performance.

Some days, they are on their “A” game and flourish. Other days, they are not “dialed in” and make unnecessary mistakes.

I ask what they are doing to improve, and many will say, “Attend some training, read material online, etc.”

I ask when was the last time they taped themselves and sat down with a mentor/coach and reviewed the tape and most say . . . I have NEVER done that!


If you can invest 6 hours this quarter (April/May/June)to improving your recruitment game, I would encourage you to tape yourself:

  • Leaving voice mail messages for candidates
  • Catching candidates live on the phone
  • On a phone screen with a candidate
  • Making an offer

Then sit down with someone that you respect as a “pro” at each one of the processes outlined above to provide review/constructive feedback/mentoring/coaching!

Like I found out from my first golf lesson, the time spent is invaluable!

If you have never done this before, this activity will arguably be the best investment you will ever make in your recruitment career!

Those that have done this before will attest to that fact.
Good luck!

Do you have enough CIE time in your daily schedule?

Wednesday, March 11th, 2009


For those that know me, I am passionate about planning, time management, and continuous improvement. Of late, I have noticed that I haven’t been getting through my Perfect Day as crisply as I would like (or normally do).

The root cause is that I haven’t been planning in enough CIE time!

Rather than me managing my return calls, interruptions and emails (CIE’s), I have been letting them manage me!

Since I haven’t been allocating time into my daily schedule to get to them, I’m constantly in reactive, “firefighting” mode returning calls/emails and responding to interruptions “whenever I get time.”

Of course the end result is that these CIE’s are interrupting the time I have dedicated to getting work done!

If this sounds like you at times, some helpful advice that I have implemented into my daily routine:

  • Plan 1/2 hour (morning, lunchtime, late afternoon) 3x’s a day to deal with CIE’s.
  • When you have to get into a “work flow zone” (working on presentation, in an interview, etc.), drive your calls to voice mail and shut down email.
  • Publish your schedule with your teammates (post outside your cube/office – with a sign over it – - STOP – READ MY SCHEDULE BEFORE ENTERING) so people know when you are in a “work flow zone”.
  • Make sure your peers know that just because you’re not on the phone and/or in an interview, it doesn’t mean you are not working and CAN be interrupted. Posting your schedule + discussing this with your peers can help eliminate 80% of the interruptions that you actually can avoid (versus client calls, etc.).

Of course, all of these tactics take discipline – - the most important attribute to being productive and managing your day/week/year, etc.

I hope you have a Perfect Day and don’t let CIE’s get in your way!!

The "indirect, networking" call!

Wednesday, February 18th, 2009

While technology and web 2.0 sourcing tools are making it easier to identify talented prospects the ROI on “indirect, networking” calls is at an all time high!

For anyone not familiar with “indirect networking;” it is the art of contacting, and networking with active job seekers who interface daily with the professionals you’re trying to hire.

Let me give you an example: We are currently searching for a Senior Accountant with manufacturing experience. Given the unemployment rate, skill set, etc. you would think this would be a pretty easy search. Well – it hasn’t been. We have tried numerous sourcing tactics (Web 1.0, Web 2.0, referrals, etc.), and have not found qualified candidates that meet our criteria.

As a result, we went online and harvested resumes of Controllers from manufacturing companies in the area; ideally, folks who were recently laid off or let go. The majority of these Controllers had accountants reporting up to them, either directly, or indirectly (reporting to an Accounting Manager).

I LOVE THESE CALLS!!!! Why??

First off, these folks are active seekers and are usually easier to reach.

Secondly, if they have recently left the company, they are more inclined to provide unbiased information, referrals, etc.

Most importantly- – these calls are fun and generate qualified prospects with a built-in referral source! There is very little outright rejection. You are asking for their help, networking with them, learning more about their previous organization(s) as well as the types of opportunities that interest them.

A call can go something like this:

    “Hi John. I am searching for a SR. Accountant with manufacturing experience. I found your resume on ________ and saw that you recently worked for _____ . I see that you had a team of 5 accountants reporting to you and thought you might be able to assist me in my search.

    This is an excellent opportunity for someone to interface with key executives performing analysis and auditing for three divisions that operate globally.

    Of the 5 folks that worked for you, do you think anyone of those folks would be qualified for this position? If so, I would sure like to talk to them about the opportunity…”

After they provide feedback, I would ask if I could use them as a referral source.

    “John – is it ok to mention I received their name from you?”

After I have harvested some qualified leads, I would return the favor and ask if there was anything I could do to assist them with their search.

    “John – we are not looking for a controller today but will keep your resume on file. Is there anything else I can assist you with in your job search . . .? “

Indirect, networking calls are low-tech, BUT, highly effective and fun.

Think of your current searches today and if this tactic might apply! Happy Recruiting!

"Eating Frogs & Moving the needle"

Wednesday, February 4th, 2009

lets eat a frog, move the needle and get out early tomorrow!

For those of you that know me, and/or, have attended one of our workshops, you know a couple of things:

1. I am a Brian Tracy (www.briantracy.com) fan.

2. I am passionate about time management, planning and continuous improvement.

Having read many books (and studied the experts) on this subject over the years, I am constantly trying to find new ways to maximize my schedule and get the most critical things accomplished in the shortest period of time.

To that effort, our team has kicked off the New Year utilizing two questions to plan our day?

What Frogs do I have to eat?

What do I have to do to ‘move the needle’ on critical projects/tasks that need to get completed?

We end each day reflecting on these two questions?

Did I “eat any frogs”?

Did I “move the needle” on critical, urgent project/tasks that need to get accomplished?

If you “Eat that Frog(s)” and “Move the needle” on critical projects/searches each day, good things will result over time.

From two recent training sessions, colleagues sent me this video clip ( http://www.eatthatfrogmovie.com/ ) and picture below!


I love it!!!

I hope you ‘eat some frogs’ and ‘move the needle’ today!